Uber’s Microsoft-powered Real Time ID Check has locked out some drivers, signaling future struggles as facial-recognition technology becomes more prevalent.
An Iowa Uber driver who is transgender was required to travel two hours to a local Uber office after a facial-recognition security feature was unable to confirm her identity, CNBC reports. Uber says such issues can often be resolved with a simple phone call, but for Janey Webb, the driver in question, the issue meant she missed out on about three days of work, including a potentially lucrative July 4.