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Cashierless app company rep blames NYC’s “diversity” for spot checks

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A customer writing to New York supermarket Fairway about its smartphone checkout receipt check policy got a strange reply about the city’s “diversity.”

Fairway, a New York area grocery store, is one of several chains around the country that lets customers check out items by scanning them with their phones. In some cases, they’re also subject to random human receipt spot checks before they can leave, Gothamist reports.

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