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Why it’s so difficult for Uber to crack down on driver impersonators

Transport for London officials say they “cannot be confident that similar issues won’t happen again in [the] future.”

Officials in London said on Monday they won’t renew Uber’s license to operate in the city, citing a “pattern of failures,” such as unauthorized drivers taking the wheel in at least 14,000 trips. Driver impersonation is a recurring problem for the company around the world, one that has proven difficult to solve.

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